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Frequently Asked Questions
Are the stickers water-proof?
All our stickers are made of durable vinyl, are water-resistant and weather-resistant. You can place them on your drinkware with confidence they will not peel when washed.
Do you take custom orders on stickers?
Yes, we do! You can order a Custom Sticker Illustration to order a custom 3”, 4”, or 5” sticker. After the order is placed, you will receive an email asking for more information on the image/concept you would like to place on the sticker. You will receive a sticker proof prior to sending the design to print for approval.
How long does it take to make my custom sticker?
After placing the order and submitting the image/concept for the sticker, it will take 2 weeks for the illustration to be completed. Once the sticker proof is approved, it will take 4-6 days to receive the stickers from the manufacturer. Order will be shipped out as soon as it arrives to our warehouse.
Do you manufacture in-house?
We create all our designs in-house and produce some products in-house. We also partner with expert manufacturers to produce durable products such as stickers, magnets, keychains, and stationary items.
What are your t-shirt size measurements?
All our t-shirts are unisex and are pre-washed. You can find sizing information in our Size Guide.
What type of printing process is used on your clothing?
We use a combination of vinyl printing and screenprinting. Printing method depends on the style of the shirt. More information on each model is included in the description of each item.
Is your website secure?
jederliA Creations takes website security very seriously and uses the latest industry-standard SSL encryption to protect your personal information. Payment processing is conducted by Shopify to ensure protection of your personal payment information. Please notice the small pad-lock icon in the locked position that will appear in the lower-right corner or upper-right corner of your browser during each of the pages checkout process.
Do you sell gift cards?
Yes! We offer $25, $50, $75, and $100 gift cards. All gift cards do not expire.
Can I change or cancel my order?
If you wish to modify or cancel your order, please email email@example.com within the same day of placing your order for a full refund (before 12am CST time of the day you placed your order). No cancellations will be accepted after 12:00am deadline. Orders that have been shipped, will no longer be available to update.
ORDER PROCESSING AND SHIPPING
Where do you ship to?
Orders are shipped to all states in the U.S., and all over the world.
How are orders shipped?
Orders are shipped via USPS from our warehouse in Houston, TX or Austin, TX, U.S.A. Items in stock take a standard 3-5 business days for fulfillment and shipping. Custom items take a standard 5-10 business days for fulfillment and shipping. Once you order has been shipped, a shipping confirmation including a tracking number is sent to the email or phone number provided at the time of purchase.
What does shipping cost?
Shipping is calculated at checkout based on location and shipping preference. To find out shipping costs for your order, add the items to your cart and select your country and shipping preference to get a shipping price.
How long will it take for my order to be processed?
Items we have in stock will be processed for shipping within 1-3 business days. We make an effort to fulfill orders as quickly as possible.
Custom (personalized) items take 2-3 weeks to be processed because they are made-to-order.
What about shipping?
Shipping times will depend on where you live. We are shipping from Texas so the delivery times will depend on how far you live from Texas.
USPS states, but does not guarantee, delivery time will be between 3-8 business days for domestic delivery. International shipping will take longer. Delivery times will then be determined on your location and how fast USPS can scan and deliver your item.
Why do custom items take longer to fulfill?
jederliA Creations strives to provide quality products and uses manufacturers to create custom merchandise. Shipping timeline depends on the delivery of customized items to our warehouse.
Do you ship internationally?
Yes! Our checkout shipping options include shipping to all ove the world! We use USPS and DHL for international shipping. To find out shipping costs for your order, add the items to your cart and select your country and shipping preference to get a shipping price.
If I live outside the USA will I be charged extra?
Every country has different regulations on how they handle imported goods. We recommend you visit your country's Customs webpage to get an estimate on duty fees to be expected to be charged when the package arrives. jederliA Creations does not pre-pay or cover any import fees.
RETURNS AND EXCHANGES
Can I return or exchange an item if it does not fit?
jederliA Creations wants you to be 100% satisfied with your purchase. We offer exchanges or returns on items in new condition within 30 days of purchase. Original shipping charges are non-refundable.
Returns and exchanges are accepted only for items that are unworn and in their original condition. jederliA Creations will not accept any items with any signs of wear (includes dirt, makeup, pet hair, smoke smell, etc) or not in their original packaging.
To initiate a return/exchange, please email firstname.lastname@example.org to receive a return number. A unique return number will be provided once your return/exchange is approved and will need to be placed outside the box. jederliA Creations does not provide pre-paid return labels for exchanges or returns (unless items are defective).
If we made a mistake or the item arrived defective, please email us at email@example.com to make it right.What do I do if my item arrived damaged or is the wrong item?
Do you sell wholesale?
Yes! If you are a business and would like to purchase wholesale from us, email us at firstname.lastname@example.org
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